delivery/terms

Delivery Information

 

PLEASE NOTE THAT SAMPLE REQUESTS ARE SHIPPED FREE OF CHARGE

SAMPLE REQUESTS will be shipped the same day, providing requests are received before noon and assuming availability of sample material.      

BULK FABRIC ORDERS will be shipped via UPS for next day delivery.    Modelli aim to ship bulk orders same day if received before noon,  depending on stock availability. 

HANDMADE CUSHION ORDERS are shipped within 10 WORKING DAYS of receipt of order.

Our standard carriage charge of £9.95 applies to all orders received ,  regardless of weight or quantity, and applies to deliveries made within the UK.  

In all cases clients will be informed as soon as possible about potential delays.

Goods will be shipped in one parcel up to a weight of 31kg, and any order over this amount will be split into more than one parcel.

Fabric is supplied to Modelli in rolls averaging 40-45m in length.    Orders for a single article which exceed this may be cut from two rolls from the same batch in order to give colour continuity.   If sufficient stock from the same batch is unavailable at point of order customers will be advised accordingly.

Modelli are very happy to ship worldwide.    Please contact us to check delivery rates to your country.    Modelli advise customers that we cannot be responsible for any additional costs arising from local import taxes.

The above information is valid for sample requests/orders placed Mon-Fri,  bank holidays excluded.

 

 

Terms and Conditions

 

PLEASE READ THE FOLLOWING CAREFULLY BEFORE ORDERING

Orders are accepted and promises for delivery given conditionally upon our being able to secure the necessary goods and without responsibility for delays arising through unforeseen manufacturing delays, strikes, accidents or other causes beyond our control.     Modelli Fabrics will take all reasonable steps to advise clients of potential delays as soon as possible after an order is placed.

All risks in the goods shall pass to the customer on delivery, but the goods shall remain the property of Modelli Fabrics until paid for in full by the customer.

All care and attention is given to ensure that the technical information and advice is accurate but the seller does not warrant the accuracy thereof and the customer relies on the same at his own risk.

No goods can be released to clients until paid for in full.

Prices are subject to change.

All business is subject to our terms and conditions of business.

All prices on the website include VAT at the current rate applicable.     The VAT amount is displayed on the final order page.    We abide by the code of practice covering the use of personal data as outlined in the Data Protection Act of 1998.

Customers ordering goods outside the EEC are responsible for any local taxes and/or duties incurred.

 

Returns Policy

Due to the nature of our business Modelli Fabrics consider each customer order to be a custom-produced order.   For this reason we cannot accept returns on the basis that the customer either does not like the colour or texture of the product or deems it unsuitable. We therefore strongly urge customers to request a sample cutting before placing bulk orders.

Goods must be inspected and checked before cutting.   If the goods are received damaged, then they should be signed for as such and we must be advised in writing immediately. Goods will be exchanged.

No claims can be entertained or exchanges made once the material has been cut.   Customers therefore should fully inspect fabric prior to processing.  

Modelli Fabrics take all reasonable precautions to ensure batch and colour consistency and work within long accepted industry guidelines.    We cannot however guarantee a perfect match from one batch to another, or indeed from a sample cutting to delivered goods.   The fabrics shown on our website are an accurate representation of the actual product but we cannot be responsible for variations caused by monitor/browser settings which may influence the colour of the fabric.

The nature of the weaving process is such that there can be small faults present in a roll of fabric.    In such cases, Modelli Fabrics will take all reasonable steps to minimise the number of faults present and will make appropriate allowances in accordance with industry guidelines.    We cannot accept returns for reasons relating to the presence of faults.

No returns can be accepted or credited without prior agreement, therefore clients should email within 7 days of receipt of goods.

Cancellation of orders can only be accepted if the order has not been processed by Modelli Fabrics.     Customers should be aware that our aim is to process orders the same day.    Cancellations will be disallowed if goods have been cut and prepared for shipment in which case customers will be expected to pay in full for goods ordered.

Customers are required to pay for the carraige of any goods being returned unless the goods were either faulty or the order was sent out in error, in which case Modelli Fabrics will return the postage in full.

Delivery Times

Our delivery times are as follows :-

Sample Cuttings - Despatch same day where possible via 1st class post

Fabric Orders     - Despatch same day if possible via UPS.   If no stock available clients will be informed and given a provisional despatch date based on delivery information given to Modelli by their suppliers

Cushions          -  Despatch within 10 working days from date of order.   Any delays will be communicated to clients as soon as possible

Ottomans/Footstools - Despatch within 15 working days from date of order.  Any delays will be communicated to clients as soon as possible

Disputes

In the first instance any complaint should be made direct to our Customer Service Department via email and we will endeavour to resolve the issue fairly, confidentially and effectively within 28 days.   This does not affect your statutory rights.

 

Contact Details

Modelli Fabrics, Staythorpe House, Loughbon, Orston , Notts NG13 9NJ.

info@modellifabrics.com

 

Comments and Suggestions

We review our product range on an ongoing basis and we welcome any suggestions customers may have about new inclusions.    We also wish to provide the best possible service and website experience and again any comments or suggestions will be most welcome.

 

Customer Support

In the first instance please contact Modelli Fabrics via email - info@modellifabrics.com

 

Data Protection and Privacy

We are committed to protecting your privacy.       We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998.

We collect information about you for two reasons.

Firstly, to process your order and secondly, to provide you with the best possible service.

We will not pass on your email address to other trusted traders unless you agree in advance.  The type of information we will collect about you is as follows :-

YOUR NAME AND ADDRESS , PHONE NUMBER , EMAIL ADDRESS , CREDIT/DEBIT CARD DETAILS.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date.    You can check the information we hold about you by emailing us.    If you find any inaccuracies we will delete or correct it promptly.

The personal information we hold will be held securely.

We may use technology to track the patterns of behaviour of visitors to our site.   This can include using a 'cookie' which would be stored on your browser.    You can usually modify your browser to prevent this happening.     The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions about privacy you should email us.